Terms & Conditions

Please read these terms and conditions prior to booking/purchasing any of our training courses. Your agreement to these terms will be assumed when you submit your booking form or make an online payment.


We provide short, sharp training courses either on-site at client premises, online or classroom based courses at our training centre in west London. Our online courses are delivered in real-time via screen sharing software thereby enabling you to view the trainer’s screen and to ask questions as the course progresses. The online training is provided live either on a one-to-one basis or in small groups.


Our online training courses have been developed specifically for those who are unable to attend in-person our popular trainer-led classroom based training courses. Our online training courses mirror our intensive half day or one day trainer-led courses.


The training material provided during the trainer-led courses is intended for the use of the delegate only and should not be passed onto others. As all the training material is copyright, it should not be copied, modified or distributed or sold to third parties. Training material is also provided for our online courses for delegates to work through during the online training course or later in their own time.


We endeavour to update our course material regularly; however, as accountancy and payroll legislation changes frequently, the onus is therefore on the delegate to ensure that the information continues to be relevant, reliable, accurate and current. We cannot be held responsible for any loss resulting from taking action or refraining from taking action as a result of undertaking any of our courses.


Login instructions are provided to delegates who undertake our online training courses normally within 24 to 48 hours of the training course. The login details are solely for the use of the delegate and should be kept confidential. These should not be made available to others. Access to the online training courses will be denied with immediate effect where such abuse is discovered.


Access to our online training courses is via the internet and therefore a good internet connection and an up-to-date browser are a prerequisite. As technology advances at a rapid pace with an ever increasing variety of computers, tablets, smart phones, etc., we make no representations that access to our courses will be available on every single computer/device. 


Delegates undertaking our classroom based courses are provided with individual PCs with pre-installed software and are therefore not required to provide their own laptops. The software is provided only for the training course and is not otherwise made available. Software can be separately purchased from us and we are happy to pass on any discounts that we receive from Sage, Xero, QuickBooks, etc.


Delegates undertaking our online training courses are responsible for arranging their own computer/device, up-to-date internet browser, software required in order to access our courses remotely. Additionally, up-to-date anti-virus software should be installed due to the inherent risk of the internet.


It is the delegates’ responsibility to ensure that the courses purchased are suitable for their needs; our website provides detailed information on each of our online and trainer-led courses. We are also happy to provide any additional information that may be required in order for you to make an informed decision. Please contact us on 020 8567 7733 if we can assist further.


Links to HMRC and other websites are provided for information only and we do not accept responsibility for the accuracy or completeness of third party sites. Your decision to access these sites is at your own risk.


Refunds & Cancellations


We appreciate that in the uncertain times that we all currently live in, you may need to cancel or postpone a course that you have booked; all course cancellations within 14 days of the course date will be fully refunded. In the unlikely event that we have to cancel or postpone a course, a full refund or the option to switch to a later date will be made available.